Frequently Asked Questions

Find answers to common questions about orders, shipping, and returns

What's the estimated delivery time for my order?

Processing Time: 1–4 business days (Monday to Friday)
Transit Time: 4–9 business days (Monday to Friday)
Estimated Total Delivery Time: 5–13 business days

Delivery times are estimates and may vary due to carrier operations, customs processing, or other factors beyond our control.

Where can I find my order tracking details?

Once your order has shipped, you'll receive a tracking number so you can follow your parcel online via our tracking page. Please also check your spam folder, as our emails sometimes end up there. Note that it may take up to 48 hours before the tracking system becomes active.

My order arrived damaged — what should I do?

Unfortunately, it can happen that your order gets damaged during delivery. As a customer, this is not something you can prevent. In this case, please contact our customer service immediately at support@nioapparel.com and include photos of the damage in your email.

Please do not return the item before sending photos, as this may prevent us from finding a suitable solution for you. Our customer service team will process your message as quickly as possible and work with you to find the best solution.

What's your policy on refunds and exchanges?

We want you to be fully satisfied with your purchase. If for any reason you're not happy with your order, please contact us within 30 days of receiving it to arrange a refund or exchange.

What payment options do you accept?

We accept the following payment methods: Visa, Mastercard, American Express (Amex), and Maestro, as well as Shop Pay and Apple Pay.

How do I get in touch with your support team?

Our customer service team is reachable by email. You can contact us at support@nioapparel.com. You can also find our contact details on the 'Contact' page of our website.