Shipping policy
At Nio Apparel, we're proud to serve customers across the United Kingdom with reliable and efficient shipping. Read below for important details on how we process and deliver your order.
Last updated: August 8, 2026
1. General Shipping Information
We currently ship throughout the United Kingdom.
Shipping is handled by trusted international logistics partners and delivered within the United Kingdom by Royal Mail, Evri, DPD, or an equivalent recognised carrier. The final carrier may vary depending on location and logistical capacity.
2. Processing Time
Orders are typically processed within 1-4 business days (Monday through Friday) after payment has been successfully confirmed, excluding weekends and holidays.
During busy periods or promotional campaigns, processing times may be slightly longer. If this is the case, we will notify you by email.
Order cut-off time: 5:00 PM (GMT)
Time zone: Greenwich Mean Time – London
3. Shipping Costs
Free shipping – We offer free shipping on all orders delivered within the United Kingdom. No minimum order value is required.
4. Estimated Delivery Times
Once your order has been processed and shipped, the following delivery times apply:
Processing time: 1-4 business days (Monday through Friday)
Transit time: 4-9 business days (Monday through Friday)
Estimated total delivery time: 5-13 business days
Delivery times are estimates and may vary due to carrier operations, customs processing, busy periods, weather conditions, or other factors beyond our control.
Once your order has shipped (where available), you will receive tracking information. It may take up to 48 hours for tracking information to appear.
5. Shipping Restrictions
We do not ship to PO boxes, military addresses (APO/FPO/DPO), or areas with shipping restrictions. Certain items may be subject to shipping restrictions depending on specific UK regulations or carrier limitations.
6. Failed Delivery or Returned Parcels
In the event of failed delivery attempts, incorrect address information, or undelivered parcels, orders may be returned to us. In this case, we will contact you and arrange reshipment, which may involve additional shipping costs.
7. Lost or Damaged Parcels
If your parcel is lost or damaged in transit, please contact us immediately by email: support@nioapparel.com. We will investigate the issue together with the carrier and find a solution as quickly as possible.
8. Shipping Policy Updates
We may update this Shipping Policy from time to time to comply with applicable regulations and advertising platform requirements. The most recent version will always be published on this page.
9. Contact Information
Company name: WilmsCollective (operating as Nio Apparel)
KVK number: 99437465
VAT Number: NL005385642B98
Address: Visserstraat 28, 6067CE Linne, Netherlands
Our customer service team is available during the following hours:
Monday – Friday: 9:00 AM – 5:00 PM (GMT/BST)
Saturday: 1:00 PM – 5:00 PM (GMT/BST)
Phone: +44 20 386 80 386
Email support: support@nioapparel.com