Terms of service
Last updated: August 19, 2026
Terms of Service (United Kingdom)
Overview
Welcome to Nio Apparel. These Terms of Service ("Terms") constitute a legally binding agreement between you ("you", "your") and Nio Apparel ("we", "us", "our"). We operate this store and website, including all related information, content, features, tools, products, and services (collectively, the "Services"), to provide you with a pleasant shopping experience.
Our online store runs on Shopify, which allows us to provide you with our Services. By accessing, interacting with, or using any part of our Services, you agree to these Terms and our Privacy Policy.
Important: These Terms contain disclaimers and limitations of liability that may affect your legal rights. Some limitations may not apply to you, depending on your place of residence.
Related policies: Privacy Policy | Returns & Refund Policy | Shipping Policy
1. Eligibility and Account Terms
By using the Services, you represent that you have reached at least the age of majority in your country of residence, or that you have obtained valid consent from a parent or legal guardian where required by applicable law.
To access certain features or place an order, you may need to provide information such as your email address, billing and shipping details, and payment information. You agree that all information you provide is accurate, current, and complete, and that you have the right to provide it.
You are responsible for keeping your account credentials confidential and for all activity that occurs under your account. You may not sell, transfer, assign, or license your account to another person.
2. Products and Content
We strive to display product descriptions and images as accurately as possible. However, product colours and appearance may vary due to device and screen settings. We cannot guarantee that your device's display will accurately reflect the actual product.
AI-generated imagery: Some product photos on this website use AI-generated model imagery to illustrate styling, fit, and colour on a person. These images are created using artificial intelligence and do not depict an actual photograph of a real person wearing the product. The garment itself, including its materials, measurements, and colour, is accurately represented and matches the item you will receive.
Product descriptions, availability, and prices may be updated at any time without prior notice. We may limit the sale of products to any person, household, geographic region, or jurisdiction on a case-by-case basis.
3. Orders and Acceptance
When you place an order, you are making an offer to purchase. We reserve the right to accept, refuse, or cancel any order for any reason, including suspected fraud, pricing errors, or stock limitations. An order is only considered accepted once we have confirmed it and payment has been successfully processed.
Please review your order carefully before submitting it. Once an order has been accepted, cancellation may no longer be possible. If we cancel or materially change an order, we will attempt to notify you using the contact details you provided at checkout.
Returns and refunds are governed by our Returns & Refund Policy.
You represent that purchases are for personal or household use only and not for commercial resale or export.
4. Pricing, Payments, and Taxes
Prices, discounts, and promotions may change without prior notice. The price charged is the price in effect at the time of your order and shown on your order confirmation.
Unless otherwise stated, prices exclude any taxes, duties, VAT, or import charges that may be levied by authorities. You agree to provide current, complete, and accurate purchase and account information for all orders.
5. Shipping and Delivery
Shipping details are governed by our Shipping Policy. Delivery times are estimates and cannot be guaranteed. We are not responsible for delays caused by carriers, customs processing, or events beyond our control.
Title and risk of loss transfer to you upon delivery of the products to the carrier, unless otherwise provided by applicable UK consumer law.
6. Intellectual Property
The Services and all content within the Services (including trademarks, logos, text, images, video, audio, and design) are owned by Nio Apparel, our licensors, or other providers and are protected by intellectual property laws.
You may use the Services solely for personal, non-commercial purposes. You may not reproduce, distribute, modify, create derivative works from, publicly display, or otherwise exploit any part of the Services without our prior written consent.
7. Optional Tools
We may provide access to third-party tools "as is" and "as available", without any warranties of any kind. Use of third-party tools is entirely at your own risk and may be subject to that third party's own terms.
8. Third-Party Links
The Services may contain links to third-party websites or services. We are not responsible for the content, policies, or practices of any third party. Visiting third-party websites is at your own risk.
9. Relationship with Shopify
Nio Apparel uses Shopify to provide the Services. However, purchases made through our store are transactions directly between you and Nio Apparel. You acknowledge and agree that Shopify is not responsible for any aspect of a sale between you and Nio Apparel, including product quality, delivery, refunds, or disputes.
10. Privacy
How we collect and use personal information is described in our Privacy Policy. Shopify may also process personal information in connection with providing the platform. You can review Shopify's Privacy Policy.
11. Feedback and Reviews
If you submit ideas, suggestions, reviews, or other content ("Feedback"), you grant us a perpetual, worldwide, sublicensable, royalty-free licence to use, reproduce, modify, publish, distribute, and display such Feedback in any medium and for any purpose, including commercial purposes, subject to applicable law.
You represent that you own the Feedback or hold the necessary rights to submit it, and that it does not infringe any third-party rights or applicable laws.
12. Errors and Inaccuracies
Occasionally there may be typographical errors, inaccuracies, or omissions relating to product information, pricing, promotions, shipping costs, delivery times, and availability. We reserve the right to correct any such errors and to cancel orders if information is inaccurate, at any time and without prior notice.
13. Prohibited Uses
You agree not to use the Services for any unlawful purpose or in any way that could harm Nio Apparel, Shopify, or others. This includes attempting to disrupt the security, integrity, or proper functioning of the Services; transmitting malware; scraping data; or attempting unauthorised access to systems or data.
We may suspend or terminate your access to the Services if we believe you have violated these Terms.
14. Termination
We may terminate or suspend your access to the Services at any time, with or without notice, to the extent permitted by law. You remain responsible for all amounts due up to the date of termination.
15. Disclaimer of Warranties
To the extent permitted by law, the Services and all products are provided "as is" and "as available", without warranties of any kind, express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
16. Limitation of Liability
To the extent permitted by law, in no event shall Nio Apparel (including its owners, employees, contractors, service providers, and affiliates) or Shopify (including its affiliates) be liable for any indirect, incidental, special, consequential, or punitive damages, including lost profits, lost revenue, loss of data, or replacement costs, arising out of or related to your use of the Services or products.
17. Indemnification
You agree to indemnify, defend, and hold harmless Nio Apparel and Shopify (and their affiliates, officers, directors, employees, contractors, licensors, and service providers) from any claims, liabilities, damages, losses, and costs (including reasonable legal fees) arising out of or related to: (a) your breach of these Terms; (b) your misuse of the Services; or (c) your violation of any law or third-party rights.
18. Severability
If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision shall be enforced to the maximum extent possible, and the remaining provisions shall remain in full force and effect.
19. Waiver; Entire Agreement
Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right. These Terms, together with the policies linked above, constitute the entire agreement between you and us regarding the Services and supersede any prior agreements or communications.
20. Assignment
You may not assign your rights or obligations under these Terms without our prior written consent. We may assign these Terms and our rights and obligations without restriction.
21. Governing Law and Jurisdiction
These Terms and any disputes arising out of or related to the Services are governed by the laws of the Netherlands, without regard to conflict of law principles, unless mandatory UK consumer protection laws apply.
You agree that any legal proceedings relating to these Terms or the Services shall be brought before the competent courts of the Netherlands, unless applicable law provides otherwise.
22. Headings
Headings are for convenience only and do not affect the interpretation of these Terms.
23. Changes to These Terms
We may update these Terms from time to time by posting an updated version on this page. The "Last updated" date above indicates when the latest changes were made. Your continued use of the Services after changes are posted means you accept the updated Terms.
24. Contact Information
Company name: WilmsCollective (operating as Nio Apparel)
Chamber of Commerce (KVK) number: 99437465
VAT Number: NL005385642B98
Address: Visserstraat 28, 6067CE Linne, Netherlands
Our customer service team is available during the following hours:
Monday – Friday: 9:00 AM – 5:00 PM (GMT/BST)
Saturday: 1:00 PM – 5:00 PM (GMT/BST)
Phone: +44 20 386 80 386
Email support: support@nioapparel.com